Custom Filipiniana Family Portrait | Digital Barong & Filipiniana Art | Personalized Family Illustration | Cultural Filipino Gift

Frequently Asked Questions

Custom and personalised orders

Sariling Atin and our partner in the Philippines will gladly accept customised and personalised bulk orders.

Please email us details, measurements, sample photos /design at Fely.r.christiansen@gmail.com, we will provide quotation details and lead time within 3-6 days of receipt of enquiry.

Wholesale availability

Sariling Atin supplies modern Filipiniana to various retailers, pease email us at Fely.r.christiansen@gmail.com for any wholesale or bulk orders requirement.

Gift wrapping and packaging

Sariling Atin uses packaging material from Australia Post.

Dispatch and Shipment timing

To our valued customers, when placing order, Please consider dispatch and courier timing and possible delays. If you would like to use any items purchase from our etzy store to an specific event, please place your order early to avoid disappointment. See below for info:

Dispatch time 1 to 3 days from received of order.

DOMESTIC:
Courier via Australia post, Standard post within Australia takes 3 to 7 days (delay is possible due to other uncontrolled factors)

INTERNATIONAL:
To USA, Canada, UK takes 6 to 12 days ( delay is possible due to other uncontrolled factors)

Sariling Atin do not have any control while your item are in transit. You can track progress via tracking number we provide to you.

Thank you 🇵🇭
Sariling Atin Team

Care instructions

There are many instructions online how to takecare of your Filipiniana barongs, terno, alampay, bolero, panuelo.

Please search using words "how to takecare of Filipiniana clothing".

If in doubt, please email me at Fely.r.christiansen@gmail.com, I will be gladly send you tips how to takcare of your Filipiniana.

Return and Exchange Policy

No return policy once the item has been shipped.

However, for item that has been delivered but buyer realised they bought a wrong size or wrong item, We are happy to exchange with the correct sizing or item upon receipt of returned item from buyer( Postage at buyer's cost), provided the item is the same condition as when it was shipped to buyer.

Any other questions, please do not hesitate to contact us.

SA Team

Order cancellation prior to dispatch of the item.

If buyer decided to cancel upon placing the order up to 6hrs (provided the item hasn't been dispatched), we will gladly process cancellation and refund via etzy store.

Sizing details

Sariling Atin sizes are base in Philippines sizes S to 4XL. Best to know your correct size before placing order, specifically the shoulder size. Sizing chart is provided as a guide for each item as required.

If in doubt, please message us and we can guide you order the correct size.

Customer feedback

We value our customers feedback, if you are happy with the item you purchased from us, please leave us positive feedback to help us promote our products and please share photos so we can showcase our culture to social media.


If for reason, you are not satisfied with the item you ordered or with our service, please contact us and we will gladly offer resolution.

Maraming Salamat. MABUHAY🇵🇭